Refund & Return Policy – iGenics™
Website: https://ighenics.com
At iGenics™, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our refund and return policy below.
1. Eligibility for Refunds
Refunds are only available for unused or unopened products purchased directly from https://ighenics.com.
Claims must be submitted within 30 days of purchase.
Proof of purchase (order number or receipt) is required.
2. Non-Refundable Items
Products that have been opened, used, or damaged by the customer are not eligible for a refund.
Shipping and handling charges are non-refundable.
3. How to Request a Refund
Contact our customer support team at support@ighenics.com.
Provide your order number, purchase date, and reason for the refund request.
Our team will review your request and provide instructions for returning the product if eligible.
4. Refund Processing
Approved refunds will be processed to the original payment method within 7–10 business days.
Please note that your bank or payment provider may take additional time to reflect the refund.
5. Exchanges
Currently, iGenics™ does not offer direct product exchanges.
If you wish to exchange a product, please request a refund and place a new order.
6. Contact Information
For any questions regarding our Refund & Return Policy:
Email: support@ighenics.com
Website: https://ighenics.com
